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Dont know if this is the place to say it, but for those that dont already know.. Planet 7 online casino is one of the most crooked casinos out there!!
They know that they dont have to answer to anyone, and will take your money as fast as you can win it.. Will not respond to emails, phone calls, I hit a mega win on one of their slots, I was surprised to see the amount keep climbing!
From a 5 of a kind, on Coi Hong.. Luckily i was not into them for very much.. Hello My name is Sherry, I also have had runarounds I withdraw on December 24, , Well it was still waiting for approval, By January it was finally approved, I just assumed that the check is on its way.
I contact them many of times, Then I was told January 4, , that the check was sent out But they would have to deduct After getting the run around telling me I was not talking to the right department I finally started receiving checks of I keep trying to contact the and they always say someone will get back to me.
They even had me go and set up a separate bank account just for checks from them. I feel your pain they are liars they are differently criminals I just wish there was something we could do to make them pay or shut them down.
In April I made withdrawal and sent the necessary forms was verified and never received my money of 2 payments one for another I cashed out 3 times since April.
All were approved. When you go to cash out it ask if you want to check or wire transfer I chose a check. They are now telling me that a check is not an option.
I do not have a bank with a swift code. But this time they will not pay me. I used bitcoin. I been playing for about 5 months I put so much money I have withdraw for almost 8.
I requested a withdrawal from Planet 7 Casino and still have not received my winnings. They are not responding to any of my emails and their site continues to say it is not available in the US.
Aug 24 I won I chatted to the company representative…. Over the course of the following weeks We submitted all of the requested information repeatedly, to include a third-party app called HooYu- that I also submitted my personal information.
On May 13 we received a request for two years and submitted the same documents. This totals of four emails with all of the same documents being sent as well as HooYu.
On June 4 and we attempted to chat again to find out the status of the withdrawal request and of course they said that we needed to send the documents at this point we called the IP and spoke with a gentleman to verify the information and we sent another document including a hand written statement about a card that was lost and replaced.
On June 5 we receive notification that the documents were all approved and we were now waiting for finance. On June 7 we received information that the account has been verified and validated.
On June 18 through chat, inquiring about the status of the withdrawal we were informed and business days after their documents are approved and 10 business days after finance gets it it would be released and then we were also our banking information was requested again and was given again.
On June 21 we still there is still no money and we sent four emails that were never responded to each with their own number and also on June 20 the second request for was approved.
At this point , in chat — inquiring about status- a current drivers license was requested. They had the current drivers license which was not set to expire until July 17, because it is a CDL but at this point it was still current.
A copy of the document given to you by the Arizona DMV that you have submitted a request for a new drivers license has been issued because they mail them you get a temporary license.
Once the real license had been received a copy of that also had been mailed and that was on or about it 21 July.
At which time we were told 10 more days all three with drawl request of been approved and we had still not seen a payout. Setting us back to square one.
On August 26 we resubmitted the withdrawal requests. Still no deposit have been made. The most recent inquiry through chat informed us that they needed banking information for the wire transfer because Chase J.
Morgan Chase is no good. Requested information about what things were good requested information about available ways to receive the owed money. Apparently the staff knows what banks they cannot receive yet they do not know what banks can.
Please help this is it right. There has to be some sort of standard to which these establishments are held. My first withdraw was through the express method.
I submitted all proper information and received acceptance confirmation. I have not reeived payment. I have submitted 2 withdraw requests for check payment and recived acceptance confirmation.
Now I receive an email from them stating i need to prove my dentity. The only proof of address they will accept although my DL clearly states address is a income tax statement, utility bill or insurance.
I have no utility bill in my name as the home is owned by my father. I did submit my car insurance statement with my name and address and they say that is not acceptable??
I am not sending my Income tax filing to them. I have submitted enough to prove my identity. They have no problem with my identity when taking my money.
I believe live chat is more robot than human and noone will speak to me. I have over Another bad point is they have all my personal and banking information.
I wish I had read complaints first. Thank you for your time and website. I am writing to you for help with Planet 7 Casino.
On June 5th , I spoke with Customer Service via live chat. I was new at depositing and playing slot. I read their rules and realized that i could be breaking rules if i were to win because i was pretty certain, i had more than one account.
They advised me, as long as i deposit they would cancel my other accounts. So i deposited and checked back one more time before playing and they advised me that those accounts were closed.
My account was verified and i received the check. A month later i played again and won I requested a withdrawal of ,,,, and left money in to play.
I played for a couple more days until one day i tried to log in and my account was revoked due to multiple accounts. Are you freakin kidding me… I spoke with customer service which i have a copy of, my account was verified which i kept a copy of , I have already received one check but as soon as i win big they want to come back on this.
Truly unfair! I signed up to planet7 new to online casinos. Had fun playing roulette. Then tried unsuccessfully over the next two days to make another deposit to play again both with a debit and credit card.
I declined. With extreme prejudice. Not a good introduction to online casinos. Avoid Planet7. I was approved for a withdraw from Planet 7 on I have submitted my documents three times and they email me saying I need to open another bank account because Chase Bank has stipulations.
I have won money from Planet 7 smaller amounts and they wired the money into my Chase bank account. Chat started Casino Support Center Welcome to Planet 7 Casino!
So we can best assist you can you provide your username and let us know how we can help today? Hello, my name is Ronald and I will be assisting you today.
Could you please provide me your username? Thank you. Did you send the bank wire details? Yes about 3 times Ronald G. I use to think Planet 7 was fair and honest, This casino has turned out to be a big fraud and scam.
Ronald G. Belinda did you send the bank wire details? Bank name? No to that bank Due to unforeseen circumstances, payouts to players using CHASE, may have additional restrictions placed upon them.
We hope that we will be able to lift these restrictions in the near future. In the meantime, we recommend that you use a different bank to have your wire sent to.
We apologize for any inconvenience this may cause. My suggestion will be use a different bank Just go open another bank account somewhere what if they have stipulations.
All the additional restrictions placed upon them. Our servers and offices comply with international security standards to provide a perfect safety environment for you to play at.
This is one of the many reasons we have been in business for over 17 years with a long list of happy and loyal customers.
My suggestion will be use a different bank I do apologize for the inconvenience. My suggestion will be use a different bank Bear in mind that everyone who is approved for a withdrawal will receive all of their winnings.
We appreciate your patience. Do you have any other requests for me at this moment? Planet 7 will have consequences for doing this Ronald G.
Do you have any more questions I can help you with right now? In order to improve our services, we are focusing our efforts to our chat and email channels.
For this reason, our phone team is no longer available. Nevertheless, we will be happy to help you with all your requests in our chat or email platforms.
We apologize for any inconvenience this may cause and thank you for your understanding. We have not heard from you in a while.
Would you like to continue this chat? Since I am not receiving any response from you, this chat will be closed. Thank you for contacting Planet 7 Customer Support.
If you have any other questions please contact us anytime via our Live Chat. Thank you for your time and have a great day! I just got done on a live chat with Robert G.
I feel they should be held accountable for the scam they are running i want paid for the countless hrs i spent on live chat the countless hrs i spent sending and resending documents they already had.
I want the i won fair and square which they now say my winnings are void due to a decrepency in my depoist but refuse to tell me what the decrepency is.
I have sent bsnkstatements showing where they received my depoist. Im sick of being taking advantage of.
If anyone knows how we can get these crooks held accountable im ready to go. Hi… I am from Australia playing on a online pokies site called Planet 7 oz.
I have been playing on this site for over a year now. In December I won 50k and ended up losing it because it took them 3 months to process my documents.
So you can imagine how frustrated I was. Anyway so I continued to fund my account forgetting I opened an account before the account I continued to fund.
I understand now that multiple accounts is not allowed but if U look at all the transactions I made it was all to my second account and I completely forgot I even opened the account.
I Wana know is it their responsibility to tell U that U have multiple accounts and if U win money we will reject your withdrawl..? If that is the case I would have stop playing on the website.
Anyway so for more then a year I was funding my second account which was the only account in my mind and the reason for playing on it was bcuz my documents where approved and was told that it wud b quicker to withdraw any winnings from that point.
So I ended up putting thousands in that whole year of Throughtout the whole year of I never made a withdrawl until after the new year of Thinking that they where processing it I was able to log into my account 3 more days which in that time I kept nagging them to process my winnings which they said they will do but by the fourth day after making the withdrawl request I suddenly cudnt log into my account.
They keep sending me this generic email stating that we are sorry to inform but your account has been revoked due to some third party reason and we thank you for Ur understanding.
Something in those lines anyway. I have sent it several times and that is the only response I get. This is frustrating me and making my blood boil.
A VIP customer. I want some action against this website bcuz if I knew they were going to do this as soon as I made a withdrawl I wudnt have invested time and money on this website who jus takes and never gives back.
Ita frustrating that there is no contact number so I can speak to them instead they jus shrugg me off with the same email and need help to try and resolve this.
If they do not want to give me my winnings I want all the money I invested in their website as I wudnt have put no money in their website if I knew they wud do this the moment I requested for a small withdrawl.
Hope to hear from you soon. Thank you for your time…. I verified my account, and sent through the required documents and bank information. Help me?
I told them I was going to report them to the BBB and the Gambling board. I had deposited approx And out no problem. Chat, message, every dept.
They ask for my bitcoin address I gave to them. Many user name everything that I could possibly drag out if each chat session and one email that I finally got reply from.
One email they had me send updated IS to was a spam email! Can you please help. How can I get my dollars from planet 7.
It has been 2 months and I asked for wire transfer thinking I would get a faster payment. They aproved my winnings and all documents have been accepted for payout but the told me that they dont do buisness with wells fargo so my only option is get another bank account I now have everything requested and they arnt returning my messages now and delaying the process if there really even is one.
I have played with planet 7 casino for a while. I have made several deposits. I recently won and they are giving me all kinds of trouble about giving me my money.
I have sent all the required info including my bank info in detail and everything else!! This casino is on you blacklist. So what do I do?
Is there anything I can do? They offer their players a variety of bonuses which includes: welcome bonus, match bonus, daily bonuses and more.
Every new members who sign up for a Planet 7 is entitled to this bonus. To get it, all you need to do is sign up, log into your account, and make your first deposit.
Planet 7 ensures that not only new players get bonuses. They also offer players bonuses on every deposit they make. Planet 7 offers different daily bonuses which allows you to get particular bonuses just by making deposits at a particular day of the week.
They also offer special bonuses and free spins on new games to encourage people to play the games. This is an offer that is above industry average for comp points.
Casino ensure that people do not simply deposit and withdraw their bonuses straight-away by establish wagering requirement. You need to look out for casinos that offer low wagering requirement so that you can earn the bonus quicker.
Planet 7 wagering requirement is a 30X play through of the deposit amount plus the amount of the promotional bonus redeemed.
This is effectively a 60X rollover requirement for Video Poker or table games. This offer is not good enough — the industry standard is 40x the bonus, or 20x bonus plus deposit.
If you manage to earn the bonus, Planet 7 also makes it difficult to withdraw it. There are many other such requirements that makes it difficult to clear the Planet 7 casino bonuses.
This is because almost no casino allows access to every user from any location. Whole countries are restricted, and sometimes specific regions within a country are restricted.
Typically, the casino will prevent users from restricted regions from creating accounts. But, it is not wise to use a VPN to beat their geo restriction and create an account.
This is because problems would come up later when making deposit, or worst still, when making withdrawals. That said, it is a scoring point if a casino supports a high number of countries and restricts only a few.
But if you push ahead and manage to make deposit, you stand loosing your money, and not being about to clear any winnings.
Banking options is an important consideration when choosing a casino. You need to make sure there is a method supported by the casino which is available to you for use in your territory; and the method also has to be simple so that you can make deposits conveniently.
A great casino need to offer a large number of payment options available to people in a lot of territories. Planet 7 supports different methods.
For the lovers of crypto currencies, Planet 7 accepts bitcoin transactions. However, if you do not want to use any of the online methods; they also allow offline methods including Moneygram and Western Union.
Apart from the bank wires which will take a couple of days, all deposits are usually instant. With the Planet 7 Casino, withdrawals are processed via Neteller, bank wire, and bank checks.
The company says that all eligible withdrawal requests will be approved 7 business days after the request date, and the actual payment will take another 7 to 10 business day after approval.
Like almost all casinos, Planet 7 has both a minimum and a maximum withdrawal limit. Comparatively, the maximum withdrawal limit is pretty low among casinos; there are casinos that easily doubles the maximum withdrawal limit of Planet 7.
The low maximum withdrawal limit of Planet 7 could be frustrating. However, it should be noted that if there is one area where Planet 7 has received damning reviews, its in making payments.
Though the company advertises fast payment processing, forums are replete with players who were not paid either at all or in time.
In fairness, the cases are more of not being paid in time than of not being paid at all. Many players complained about having to wait for months sometime more than 3 months even when resident in the US and after forwarding the appropriate documentation.
Many times, Planet 7 would only wedge in and facilitate payment when the matter is escalated to the public spheres; this is evidently to avoid bad press.
Therefore customer support is an important consideration when deciding on a casino. In this regards, Planet 7 Casino says that it prides itself on providing prompt payouts.
Unfortunately, the casinos of the Ace Revenue Group are not known for fast payouts; and Planet 7 Casino is not different. This is already a long time to wait; especially if put into consideration that many online casinos are aiming to give 24 hours payouts.
However, Planet 7 Casino does not even live up to its already very long 12 — 14 business days withdrawal window. For example:. This is just a tip of the monstrous iceberg of payout complaints about Planet 7 Casino.
That said; Planet 7 Casino pays but usually only after a drawn out back and forth. Planet 7 Casino promises fast and effortless transactions.
However, we can only rate the banking aspect 4 in our points rating scale. When depositing, money swiftly leaves your hand; but when withdrawing, it takes a long time and many back-and-forths.
Worse still, banking limits unfriendly; minimum limits are relatively high, while maximum limits are relatively low.
The banking section gets any point because banking options include many payment types including crypto currencies. This part of the review looks into whether Planet 7 Casino has superior services that include effective customer support.
This can range from simply needing answers to questions or needing serious issues resolved. That said; the ideal online casino should be ready with helping players.
The support service can be reached via email and Live Chat. The email address to direct you enquires is: help planet7casino. Unfortunately, Planet 7 Casino does not support telephone service.
Planet 7 Casino advertises fast response time, especially for its email service. There are many complaints of the casino taking relatively long to respond to emails, of the casino cutting players off from the live chat, and more.
There is also an FAQ page where players with questions can use as a first contact point. However, the FAQ is not detailed.
First, there are only 3 parts General questions, deposit questions, and payout questions ; secondly, only a few questions are treated in each part.
Planet 7 Casino promises that it loves and values its players. However, we can only rate the support service a 6 in our 10 point rating scale.
However, there are so many complaints of relatively late responses, and unhelpful responses. The FAQ page that is provided for self-help is also not detailed.
Planet 7 Casino comes with an exciting extra terrestrial theme and promises being a better world for online casino gaming that players can escape to.
This is a promise of superior game offering, superior bonus offering, superior banking service, superior customer service, and more. Unfortunately, Planet 7 Casino does not come out as a better world for online gaming having superior casino offerings and services.
Also, though the variety includes slots, table games, video pokers, and specialty games, the total collection just over , which is relatively few.
As a result, there are only a few options for in-game sections like table games and specialty games. Worse still, live dealer games are not provided.
On a good note: jackpot games are aplenty, and the casino gives the freedom of playing on the go and via Download or Instant Play. Planet 7 Casino does have many bonuses, but these are vague as the maximum amounts that can be redeemed are not stated.
Also, there is nothing positive about applicable bonus conditions — wagering requirement is relatively high, many games do not contribute to wagering, and there are many unfriendly rules about withdrawal if bonuses are used.
If superior describes the banking section of Planet 7 Casino, then the offers it improves upon must have been worthless.
Banking limits are unfriendly. That said; with all of these negatives, Planet 7 Casino is one legit online casino that we cannot recommend in good faith.
However, if the lure of escaping from earth to a faraway planet is too much to resist, you can visit the online casino below.
Is Planet 7 Casino Legit or a Scam? Table of Contents Planet 7 Casino: at a glance About Planet 7 Casino — Background, Is Planet 7 Casino legit, Is Planet 7 Casino safe, Who can play in Planet 7 Casino Game Offering — Software, Game Selection, Are there Live Games, Are there jackpot games, Can you try games for free Promotions — Bonuses, Bonus Conditions Banking — Deposits, Withdrawals Customer Support Service Conclusion Planet 7 Casino — at a glance Website www.
Background Planet 7 Casino is one of the online casinos operated by the Ace Revenue Group, which has roots leading to the Virtual Casino Group.
Is Planet 7 Casino legit? In this regards, Planet 7 Casino comes from the Ace Revenue Group. However, it is not a reputable Group, especially because of its links to Virtual Casino Group, which is considered by every sensible industry watcher as a rogue Group.
Online casinos that are licensed and regulated by reputable jurisdictions are very likely legit.
In this regards, Planet 7 Casino is officially licensed. However, the license is obtained from Costa Rica, which is not considered a reputable licensing jurisdiction in terms of player protection.
For example, the reputable Gambling Commissions strictly oversee the activities of their license holders to ensure that the casinos consistently operate to high standards.
However, Costa Rica carries out low or zero regulation. Thus, the licensing authority in Costa Rica is not known to force its casinos to come back in line or to help players who are treated badly by its casinos.
That said; while Planet 7 Casino is officially licensed; the gaming license does not guarantee players any recourse. Certification — In checking whether an online casino is legit, another thing we look at is fairness audit certificates.
Online casinos that are certified by reputable independent auditors are very likely legit. This is because most scam houses are rigged to not allow winners.
Thankfully, this is one area where Planet 7 Casino ticks the box. It is certified by Gaming Labs International GLI. The GLI seal of certification is a sure-fire sign that Planet 7 Casino is fair.
That is, gaming results in the casino are random. As such, you can actually win every gaming round in Planet 7 Casino. Because scam casinos rip off people, and because the scammed players do not keep quiet about it; the scam online casinos are usually short-lived.
Thus, an online casino that has been around for a long time is less likely to be scam. In this regard, Planet 7 Casino was founded over a decade ago in Also, by design, scam casinos do not pay.
Thus, an online casino that pays winners without scruples is definitely legit. In this regards, Planet 7 Casino pays winners.
However, it should be said that its payouts are not without scruples. This is the main reason Planet 7 Casino is blacklisted in many review sites because no one likes an online casino that stands between winners and their payments.
Rather they make it an online casino plagued by payout issues. PLAY THE CASINO NOW. PLAY AT THE CASINO HERE.
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